Why Microsoft CRM?
The benefits of a successful Customer Relationship Management solution are obvious: more profitable relationships, greater customer loyalty/satisfaction, and improved operational efficiency.
Until now, this has proved elusive for many organizations, particularly in the mid-market space (25 to 500 employees). Microsoft CRM was specifically designed to service this market and offers the following features:
- Easy to use (uses Outlook and Explorer)
- Customizable to meet your specific requirements
- Modern, .Net architecture for easier integration to back-office systems, third party applications and web services
- Lightweight web-based application
- Fully integrated with Microsoft Exchange (email integration)
- Easily scalable
- Microsoft brand and commitment
CRM Deployment
Deploying Microsoft CRM includes the following major steps:
- Planning
- Business needs analysis/specification
- Existing infrastructure survey
- Implementation
- Customization
- Integration
- Data Migration
- Infrastructure and Systems Management
- Hardware and Software
- Hosting
- Network
- Training
- On-going evaluation and upgrade
Invision is a Microsoft Gold Certified Partner, with certified professionals experienced in the installation and deployment of Microsoft CRM. We can also host your CRM implementation in our secure Data Center.
To maximize the value of Microsoft CRM, sound integration with Microsoft Exchange Server, your financial and/or ERP system, and other third party applications is recommended. Consequently, selecting a solutions partner with integration expertise is a strong consideration when migrating to CRM.
Also, support for, and management of the infrastructure is required. Invision offers comprehensive hosting and management solutions that alleviate the distraction and resource drain of doing this internally within your organization.
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